07974 826 745
  • 07974 826 745
Youtube X-twitter Facebook Instagram
Ashdown Spider Lift Hire - High-Level Solutions — Grounded Expertise.
Hire Now

Privacy Policy

We respect your privacy and are committed to protecting it.

This policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to it.

Ashdown Spider Lift Hire is the trading name of John’s Tree Services Ltd, registered in England and Wales, Company number 08985152.

Our goal is simple: to provide safe, professional spider lift hire services across the South East—and to do so while respecting your data and privacy.

If you have any questions, feel free to get in touch:

  • Email: info@ashdownspiderlift.co.uk

  • Phone: 07974 826745 / 01892 652249

  • Registered Address: Ridge View, Fermor Road, Crowborough, East Sussex TN6 3AH

1. Who We Are

Ashdown Spider Lift Hire is operated by John’s Tree Services Ltd (Company No. available via Companies House). This privacy policy applies to all data collected through this website: ashdownspiderlift.co.uk.

2. What Information We Collect

We may collect and process the following personal data:

  • Your name

  • Your contact details (phone number, email address, postal address)

  • Any messages or enquiries you submit through our forms or by contacting us directly

  • Technical data like your IP address, browser type, or device type, collected via cookies (see below)

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide quotes

  • Arrange bookings and provide services

  • Communicate with you before, during, or after your hire

  • Improve our website, services, and customer experience

  • Meet legal and regulatory obligations

We never sell your information to third parties.

4. Legal Basis for Processing

Under UK data protection law (UK GDPR), we rely on the following lawful bases to process your personal data:

  • Consent – when you provide your information voluntarily (e.g. submitting an enquiry)

  • Contract – to fulfil a booking or agreement with you

  • Legitimate interests – for our internal operations, provided they do not override your rights

5. How We Store and Protect Your Data

We take appropriate security measures to protect your data. This includes:

  • Secured email and website hosting

  • Limiting access to your data to only those who need it

  • Regular checks to keep our systems safe

We only keep personal data for as long as necessary to fulfil the purposes outlined above.

6. Cookies

Our website uses cookies to help us understand how visitors use the site. These are small text files stored on your device. You can disable cookies in your browser settings at any time.

We may use services like Google Analytics to track website performance and user behaviour anonymously.

7. Your Rights

You have rights under UK GDPR, including:

  • The right to access your personal data

  • The right to correct or update inaccurate data

  • The right to request deletion of your data

  • The right to object to or restrict certain types of processing

  • The right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us via the details above.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll update the revision date at the bottom of this page.

Last updated: 31 July 2025